A Manager's Guide to IT Service Management, 6 edition
A Manager's Guide to IT Service Management, 6 edition by Jenny Dugmore and Shirley Lacy
English | 2011 | ISBN: 0580728455 | 150 pages | PDF | 1,3 MB
English | 2011 | ISBN: 0580728455 | 150 pages | PDF | 1,3 MB
* This book is intended to meet the need for a generic, broadly based book on service management. * The managers' guide provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk.
* It describes service management concepts and the broader service management landscape. * The aim of this 6th edition is to substantially re-focus the 5th edition to give a broader based picture of the most important service management best practices, how they relate and how they can (or cannot) be used together.