Stellar Customer Service: Training Library Staff to Exceed Expectations
Mou Chakraborty, "Stellar Customer Service: Training Library Staff to Exceed Expectations"
ISBN: 1440840768 | 2016 | EPUB | 213 pages | 1.69 MB
ISBN: 1440840768 | 2016 | EPUB | 213 pages | 1.69 MB
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.
• Provides model staff training programs that have been proven successful in real-world applications
• Addresses how to improve the delivery of customer service at all levels of personnel—librarians, general staff, student workers, and volunteers
• Includes guidelines on re-training and evaluation of customer service training needs
Many Thanks to Original uploader.
For More Rare Movies Check out my blog!
Download Links :
No Mirrors Please