ServiceNow Admin & Developer Full Course-From Zero to Expert

Master ServiceNow Admin & Developer skills the simplest way — from basics to expert with clear, practical examples.

What you'll learn
- Configure and manage core ServiceNow ITSM modules including Incident, Problem, Change, and Request Management.
- Create and customize forms, catalog items, workflows, client scripts, and business rules using real-time examples.
- Perform administration tasks like user, role, and group management, ACL configuration, and data security.
- Develop and integrate ServiceNow applications using Glide APIs, Script Includes, and REST API integrations.
- Design and build custom ServiceNow applications with real-time business logic using scripts and UI policies.
- Implement REST and SOAP integrations between ServiceNow and external systems for data exchange.
- Develop Scripted REST APIs and automate workflows using Flow Designer and Script Includes.
- Debug, test, and deploy ServiceNow applications using update sets and real-time implementation practices.
- Leverage GlideRecord, GlideSystem, and GlideAjax APIs to perform complex server-client interactions.
- Build end-to-end ServiceNow projects covering Admin, Development, and Integration tasks with hands-on practice.

Requirements
- No prior ServiceNow experience is required — everything will be taught from scratch. Basic computer knowledge and internet access are sufficient. Familiarity with IT concepts or helpdesk processes is helpful but not mandatory. A desire to build a career in ServiceNow Administration or Development. (Optional) Curiosity to explore JavaScript basics will be an added advantage.

Description
Why Take this Course?

l ServiceNow Certified System Administrator exam

l Deeper understanding of ServiceNow

l Master administration on the platform

l Huge demandable in the market

l Will benefit: o Users

o Administrators

o Developers

Chapter -1 (20 + Hours)

1. Introduction ITSM and service now

· What is ITSM and ITIL?

· What is service now?

· Why service now?

· Service now architecture?

· Comparison?

· Versions?

· Job roles?

· What is needed to get a ServiceNow job?

2. Introduction ITSM modules in service now

· Service Request (Catalog)

· Incident Management

· Problem Management

· Change Management

· Knowledge Management

3. Introduction to service now basics

· User Interface

· Records

· Lists and Forms

· Filters and Search

· Condition Builder and Breadcrumb

· Context Menus

· Modifying Lists and Forms

4. User administration

· Creating users, groups, roles, departments, locations, designations, delegate, Imporsonation

5. Configuring home page

6. Tables and Fields

· Tables (Type of Tables)

· Fields and Field type

· Table structure and Schema map

· Table maintenance

· Dictionary

· Reference Qualifier

· .ACL

7. UI Policy

8. Update sets

9. System Administrations

· Basic Configuration and system properties

· Dashboards and Self-services

· Mobiles, Upgrades & HI

· Diagnostics and Troubleshooting

· Events and Notifications

· Workflows

· Import sets

· Reporting

Chapter 2 (20+ Hours)

10. Client scripts

11. Background Script

12. Business rules

13. UI actions, UI Pages, Macros

14. Scheduled Jobs

15. Fixed Scripts

16. Order of Execution Scripts in ServiceNow

17. Service Catalogs

18. Workflows

19. Load Huge Data to the Platfarm

20. Data Source (Diff Sources)

21. Transform Maps

22. Transform Scripts

Who this course is for:
- Beginners who want to start a career in ServiceNow Administration or Development.
- Non-IT professionals looking to transition into IT with a high-demand skill.
- Manual testers, support engineers, or BPO professionals planning to move into ServiceNow.
- IT professionals who want to upskill in ServiceNow ITSM, workflows, and integrations.
- Students and fresh graduates aiming to learn ServiceNow from scratch and become job-ready.
- Anyone curious to understand how real-time ServiceNow projects and ITSM modules work.
More Info