Cloud and Virtualization for IT Support Professionals

Master cloud platforms, virtualization, and productivity tools to excel as an IT support professional in todays digital workspace.

Cloud and Virtualization for IT Support Professionals is a comprehensive, hands-on course designed to help IT support specialists master the essentials of cloud computing and virtualization technologies. This course covers major cloud platforms including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), providing you with practical knowledge to manage, troubleshoot, and support cloud environments effectively. You will also gain a deep understanding of virtual machines (VMs), hypervisors, and the best practices for escalating cloud incidents to specialized teams.

In addition, the course explores critical productivity and collaboration tools such as email, chat, file sharing, video conferencing, and digital whiteboarding applications. These are essential for supporting remote and hybrid work environments, boosting team communication, and improving overall workplace efficiency.

By the end of this course, you will be equipped with the technical skills and practical insights needed to confidently support cloud infrastructure, virtualization setups, and modern productivity applications, making you a valuable asset in IT support roles across various industries.

Learn How to
Identify the core features of major cloud platforms including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
Explain virtualization concepts, virtual machines, and hypervisors used in enterprise environments.
Demonstrate when and how to escalate cloud-related incidents to the appropriate technical teams.
Use common productivity applications such as email, chat, and file sharing tools effectively in IT support contexts.
Operate collaboration tools including video conferencing, text communication, and whiteboarding applications to support remote teamwork.
Apply best practices for supporting cloud and virtualization infrastructure alongside digital productivity solutions.

Who Should Take This Course
This course is ideal for entry-level IT support technicians, help desk professionals, and system administrators who want to build foundational skills in cloud computing and virtualization. It is also perfect for anyone seeking to improve their ability to support productivity and collaboration tools in modern work environments or prepare for cloud-related IT certifications.