Generative AI for IT Support Professionals: Real-World Labs

Use AI to troubleshoot faster, automate tasks, and improve IT support.

What you'll learn
- Understand Generative AI in plain language and how it applies to IT support.
- Use AI tools to speed up daily support tasks like ticket responses and troubleshooting.
- Apply GenAI to analyze error logs and suggest first-response solutions.
- Improve customer communication using AI for professional, empathetic responses.

Requirements
- No Experience Required

Description
In this hands-on course, you’ll learn how to use AI tools like ChatGPT, Microsoft Copilot, and Azure OpenAI totroubleshoot faster, automate repetitive tasks, and deliver better customer support.

This isn’t theory — it’sreal-world IT support problems solved with AI. You’ll see how to analyze error logs in plain English, generate PowerShell and Bash scripts, summarize tickets, draft clear communication for end-users, and even predict when to escalate issues.

By the end of this course, you’ll be equipped withAI-powered troubleshooting skillsthat make you stand out as the go-to problem solver in your team.What You’ll Learn

The fundamentals of Generative AI (without overwhelming technical jargon)

How AI cananalyze logs, errors, and vague tickets

Using AI to create and testscripts for common IT fixes

Automating repetitive support tasks like reporting and documentation

Improving communication with AI-powered emails, updates, and FAQs

Real-life examples from IT helpdesks and enterprise support teams

Labs and assignments where you’llapply AI to daily IT challenges

Hands-On Labs & Assignments

This course is built fordoers, not just listeners. Each section includes labs and assignments, such as:

Explaining confusing error messages in plain English

Using AI to find patterns across multiple support tickets

Writing a disk space monitoring script with AI’s help

Drafting a clear user response email with AI suggestions

Role-playing real IT support scenarios with AI as your assistant

Who This Course Is For

IT Support Professionals who want to worksmarter, not harder

Helpdesk technicians looking toboost productivity with AI

System administrators and IT specialists who troubleshoot daily issues

Anyone in IT who wants to future-proof their career withAI skillsWhy Take This Course?

The IT world is evolving quickly. Generative AI isn’t just hype — it’s already embedded in tools from Microsoft, ServiceNow, Atlassian, and more. IT professionals who learn to use AIgain a massive edge: they resolve tickets faster, communicate better, and provide higher-value support.

This course gives you thepractical skills, labs, and confidenceto use AI effectively in your support role starting today.

Who this course is for:
- All IT ProfessionalsIT Support Professionals (Tier 1, Tier 2, Tier 3) who want to use Generative AI to work smarter, not harder. and New IT
- IT Students or Career Changers who want to future-proof their careers by mastering AI in support roles.
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