Ilient SysAid 6.0.09 | 77,1 MB SysAid is a suite of web-based IT software tools. It automates your processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details about each machine and lets you control each one remotely. Our Help Desk Software centralizes your user data, service request history, hardware and software inventory into a single, easily accessible, user-friendly web interface.